Frequently Asked Questions

General Information

What are your hours of operation?

Customer Service Center Hours: 8:00am - 5:00pm Central Time (CT)

How do I chat online with a live agent?

Click the chat icon in the bottom right corner of this page to be connected with an available agent during customer service hours.

What is the phone number for the customer service center?

Our customer service center can be reached at 888-241-8396 or 972-349-7473 (Individuals) or 888-241-8401 or 972-349-7474 (Groups)

How do I email the customer service center?

You may email our customer service center at shrm@mcievents.com

How will I get my confirmation?

Your confirmation will be sent to the email address used during the booking process.