Customer Service Center Hours: 8:00am - 5:00pm Central Time (CT)
Our customer service center can be reached at 800-906-7356 or 972-349-7869
You may email our customer service center at raps@mcievents.com
You may fax our customer service center at 972-349-7715
Your confirmation will be sent to the email address used during the booking process.
Yes, to feel secure with your reservations, it is highly advised that all hotel reservations be secured via MCI USA, our official housing partner.
By going direct to the hotel, you will not be supporting RAPS and their ability to continue to offer the lowest negotiated rates. Only our official housing provider, MCI USA, has the official meeting hotels at the lowest rates.
Contact our official housing provider, MCI USA, to find what deals are still available.
Suite requests must be approved. Contact our official housing provider, MCI USA, for instructions.
Please contact the hotel directly for an official request to be submitted to RAPS for review.
Yes. Please note that a hold is placed on the card at check-in (amount varies by hotel). Be cautious of using a debit card.
The cancellation policy can vary per hotel. Please refer to your confirmation to find your individual hotel cancellation policy.
We have secured hotels in the heart of the city offering a wide range of options, price points and the lowest rates possible.
Book today and have the flexibility to change or cancel your reservation without charge prior to your hotels listed cancellation policy.
Attendees have the ease of booking a hotel while registering.
MCI USA is your advocate on site if a dispute or problem arises and is also available to assist with housing questions or concerns.
When you book through our system, you are supporting RAPS. MCI USA is able to negotiate the best deals on room rates.