Frequently Asked Questions

What are your hours of operation?

Customer Service Center Hours: 8:00am - 5:00pm Central Time (CT)

How do I chat online with a live agent?

Click the chat icon in the bottom right corner of this page to be connected with an available agent during customer service hours.

What is the phone number for the customer service center?

Our customer service center can be reached at 800-931-6029 or 972-349-5561 (Individuals) or 800-931-6032 or 972-349-5562 (Groups)

How do I email the customer service center?

You may email our customer service center at atd@mcievents.com

How do I fax the customer service center?

You may fax our customer service center at 972-349-7715

What is the customer service center's mailing address?

MCI USA
6100 W Plano Parkway
Suite 3500
Plano, TX 75093

How will I get my confirmation?

Your confirmation will be sent to the email address used during the booking process.

What is the cancellation policy?

You may cancel up to your hotel's cancellation and receive a refund for your deposit. Cancellations less than your hotel's noted cancellation policy will forfeit the deposit. For cancellations prior to May 6, 2022 please log-in to the housing site and manage your reservation or contact us at 1-800-931-6032.