Frequently Asked Questions
What are your hours of operation?
Customer Service Center Hours: 8:00am - 5:00pm Central Time (CT)
How do I chat online with a live agent?
Click the chat icon in the bottom right corner of this page to be connected with an available agent during customer service hours.
What is the phone number for the customer service center?
Our customer service center can be reached at 800.253.0581 or +1 972.349.7893
How do I email the customer service center?
You may email our customer service center at firstname.lastname@example.org
How do I fax the customer service center?
You may fax our customer service center at +1 972.349.7715
What is the customer service center's mailing address?
ASIS International c/o MCI USA
6100 W Plano Pkwy, Suite 3500
Plano, TX 75093 USA
How will I get my confirmation?
Your confirmation will be sent to the email address used during the booking process.