Frequently Asked Questions

General Information

What are your hours of operation?

Customer Service Center Hours: 8:00am - 5:00pm Central Time (CT)

How do I chat online with a live agent?

Click the chat icon in the bottom right corner of this page to be connected with an available agent during customer service hours.

What is the phone number for the customer service center?

Our customer service center can be reached at 888-241-8405 or 972-349-7485 (Individuals) or 888-266-7731 or 972-349-5883 (Groups)

How do I email the customer service center?

You may email our customer service center at

How do I fax the customer service center?

You may fax our customer service center at 972-349-7715

What is the customer service center's mailing address?

adidas® Windy City National Qualifier
6100 W Plano Parkway
Suite 3500
Plano, TX 75093

How will I get my confirmation?

Your confirmation will be sent to the email address used during the booking process.